1. Refund & Return Policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work at [Business Name].

1.1 Return Window

• Change of mind — You can request a return or exchange within 7 days of receiving your order.

• Damaged / wrong item — If your item arrives damaged, defective, or wrong, let us know within 48 hours of delivery for a free replacement or refund.

1.2 Condition of Returned Items

Returned items must be unused, unwashed, and in their original packaging with all tags and accessories attached, along with your order number or invoice.

1.3 Who Pays for Return Shipping

• Change-of-mind returns — The customer covers return shipping costs.

• Wrong / damaged / defective items — We cover the full return shipping cost and arrange a free pick up where available.

1.4 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once delivered (unless faulty):

• Inner wear, swimwear, and other intimate apparel.

• Opened or used cosmetics, skincare, hair care, and fragrances.

• Items marked "Sale", "Clearance", or "Final Sale".

• Gift cards, digital products, and personalized/custom-made items.

1.5 Damaged or Wrong Item Process

• Step 1 — Email us at arsalanzaibsumalani@gmail.com within 48 hours with your order number and a photo/video of the item.

• Step 2 — Our team reviews your request within 1 business day and confirms a replacement, store credit, or refund.

• Step 3 — If a return is needed, we arrange free pickup or send you a prepaid return label — you never pay extra.

1.6 Refund Method & Timeline

• Refunds are issued to your original payment method (card/wallet) within 5–10 business days of us receiving and inspecting the item.

• For Cash on Delivery (COD) orders, refunds are sent via bank transfer or store credit, since COD payments can't be reversed to a card.

• You'll get an email/WhatsApp confirmation once your refund is processed.

1.7 Drop shipped & Pre-Order Items

All items on our store — whether shipped from our own stock or a partner supplier — follow the same 7-day return window and fast delivery timelines described in our Shipping Policy, so there's no separate wait time for drop shipped products.